CONDITIONS GENERALES DE VENTE

Website: www.creativebees.ae (“the Site”)
Owner: CREATIVE BEES Event Organizer (“we”, “us”, “our”)

By accessing or using this Site, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you have questions or complaints about our website, please contact us at +971 52 113 2337 or info@creativebees.ae.

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on the Site. Please review this page regularly.

General Terms

- The laws of the United Arab Emirates govern all disputes or claims related to this Site.

- Our domicile is the United Arab Emirates.

- Users must be 18 years or older. Minors cannot register or use the website.

- Payments made via the website are processed securely through our payment provider. Cardholders should keep a copy of transaction records.

Terms & Conditions for Birthday Parties, Workshops & Camps

- Booking implies agreement with all terms listed here.

- CREATIVE BEES may update terms without notice.

- Final payment must be completed before the event. Additional guests or add-ons may adjust the final invoice.

- Deposits are non-refundable.

- CREATIVE BEES is not liable for any harm, damage, or loss during use of facilities or services.

Booking Your event

- Bookings can be made in person, online, by phone, or email.

- A full online payment is required to secure the booking.

- Guest numbers must be confirmed at booking; charges are based on this number.

- Rescheduling is possible free of charge with more than two weeks’ notice, subject to availability.

On the Day

- CREATIVE BEES staff arrive 30–45 minutes early for setup.

- Birthday party duration: 2 hours; extensions available at 100 AED per child per hour, subject to availability.

- Final headcount must be provided 1 week before the event.

- We ensure activities are fun but cannot force participation. Babysitting is not provided.

Safety & Behavior

- Parents must inform us of food allergies at booking or up to 7 days before.

- CREATIVE BEES is not responsible for injuries, theft, loss, or damage on premises. Activities are at participants’ own risk.

- Supervision is the responsibility of parents/caregivers.

- No bullying is tolerated; aggressive children may be asked to leave without refund.

Terms & Conditions for birthdays @ Home

- Agreement to all online booking terms is required.

- Final payment must be completed before the party. Additional guests or add-ons may adjust the invoice.

- Deposits are non-refundable.

- CREATIVE BEES is not liable for any harm or damage during use of equipment or services.

Payment Terms

- Payments accepted via Stripe (AED) or cash upon confirmation.

- All payments for events and classes are non-refundable.

- Online purchases are also governed by the respective merchant’s terms.

Order Changes & Cancellations

- Changes to Birthday @ Home bookings must be requested at least 2 weeks in advance.

- Orders that have been processed may incur charges of 50–100% depending on preparation.

- Cancellation may result in charges from 25–100% depending on preparation.

- No cancellations are accepted if items have been served.

Pricing

- All prices are in AED unless otherwise stated.

Privacy Policy

Effective Date: 11 September 2025

CREATIVE BEES respects your privacy and is committed to protecting your personal data.

1. Information We Collect

- Personal Information: Name, email, phone, payment details.

- Child Information: Name and age (with parental consent).

- Technical Information: IP address, browser type, cookies.

- Marketing Preferences: Email subscription preferences.

2. How We Use Your Information

- Process bookings and payments.

- Communicate about classes, events, or promotions.

- Improve website and services.

- Ensure safety and personalized experiences.

- Comply with legal obligations.

3. Data Protection & Security

- Secure payment processing.

- Access limited to authorized personnel.

- Sensitive information encrypted when necessary.

4. Sharing Your Information

- Only shared with:
  - - Service providers: Payment processors, email platforms, booking systems.
  - - Legal compliance: When required by law.